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VoiceNiche

MANAGED VOICE AI FOR UK BUSINESSES

Never miss another customer call.

VoiceNiche builds, tests and manages AI voice agents that answer, qualify, book and follow up 24/7—with human handover whenever it is needed.

Hear the AIBook a Demo

Already have a voice agent? Test it with Voice QA →

  • Real-world tested
  • Connected to your systems
  • Monitored by our team

No self-build complexity. No licence-and-disappear model. A managed service designed around measurable outcomes.

Demo preview

  1. Caller:Hi, I'd like to book a check-up.
  2. Agent:Of course. Are you an existing patient with us?
  3. Caller:No, first time.
  4. Agent:I can offer Thursday at 3:20pm or Friday at 9am.

Current action

Checking practice availability

Human transfer

Available at any point

  • Outcome summary
  • New-patient examination booked
  • Confirmation SMS queued
  • Practice-management record created

Illustrative example — scripted, not a recording

The public demo line is not connected yet, so nothing here places a real call. Request a personalised demo and we will run one on your own call journeys.

Request a personalised demo

  • Tested before launch

    Critical customer journeys are tested before real callers encounter them.

  • Human fallback

    Calls can transfer to a person whenever the request needs human judgement.

  • Monitored and improved

    VoiceNiche reviews outcomes and improves the system over time.

  • Connected to your business

    Bookings, messages and customer information flow into the systems your team already uses.

THE PROBLEM

Voicemail does not win the customer.

When a call goes unanswered, most people do not wait. They contact the next available business — and that business gets the work, the relationship and the repeat custom that follows it.

What gets lost — A new-patient enquiry

Reception is with a patient, on the other line or taking payment. The caller wants an appointment this week, so they ring the next practice on the list and book there instead.

See the dental call journey →

We would rather use your numbers than someone else's

Plenty of Voice AI sites quote a dramatic missed-call statistic without naming the study, the sample or the year. We do not publish a figure until we can link the source and state its date, so there is nothing here to quote back at you.

What we can do is work from your own call data. Put your real volumes into the calculator below and change every assumption until it reflects your business rather than an average of somebody else's.

Work out what missed calls cost you →

WHAT THE AGENT DOES

More than an answering service.

A message taken is not a job won. The managed agent moves the call through four stages, and the last two are the ones that decide whether the work actually gets done.

Pick up every time, in a voice that belongs to your business.

  • Respond 24/7
  • Understand natural speech
  • Handle interruptions
  • Answer approved questions
  • Recognise caller intent

The agent does not just answer the phone. It gets work done.

HOW VOICENICHE WORKS

Managed from first conversation to continuous improvement.

You are not handed a builder and left to it. Every stage below is our work, not yours.

  1. 01

    Understand

    We map the customer journeys, policies, systems and escalation rules you already run — including the awkward calls, not just the tidy ones.

  2. 02

    Build

    The agent is configured around your business, its terminology and the specific actions you have approved it to take.

  3. 03

    Test

    Critical scenarios, integrations and failure paths are tested before launch, on real telephone routes rather than only in a browser.

  4. 04

    Manage

    We monitor outcomes, review failures and improve the agent over time. It is a managed service, not a licence and a handshake.

A clearly scoped initial agent can often be deployed quickly, depending on integrations and business requirements. We give you a specific timeline after scoping rather than a headline promise we cannot hold to.

See the full process

INDUSTRY SOLUTIONS

Built around your calls, not a generic script.

Two sectors lose the most work to unanswered calls, and both are live at launch. The journeys below are the ones we configure and test first.

DENTAL

Never miss another new-patient call.

A managed VoiceNiche agent answers reception calls, identifies new and existing patients, books administrative appointments and routes clinical questions to your team.

Call journey

  1. 01Caller
  2. 02New or existing patient identified
  3. 03Appointment type understood
  4. 04Availability checked
  5. 05Appointment booked
  6. 06Confirmation sent
  7. 07Clinical or urgent question transferred

The agent handles administrative journeys. Clinical questions and emergencies are transferred according to the practice's policy.

Systems this normally connects to

  • Dentally
  • Software of Excellence / EXACT
  • Dentrix
  • Google Calendar
  • Microsoft Outlook

Common integration options — availability confirmed during scoping.

Explore Voice AI for Dental Practices

TRADES & HOME SERVICES

Win the job even when you are on the tools.

Electricians, plumbers, roofers, locksmiths, HVAC engineers and builders lose work to whoever answers first. A managed VoiceNiche agent answers, triages urgency, books the visit and updates your job system.

Call journey

  1. 01Caller
  2. 02Service and postcode identified
  3. 03Urgency assessed
  4. 04Approved pricing explained
  5. 05Appointment booked
  6. 06Job system updated
  7. 07Customer receives confirmation
  8. 08Emergency transferred to the on-call engineer

Emergencies are routed straight to your on-call engineer. The agent never improvises a price or promises work outside your service area.

Systems this normally connects to

  • ServiceM8
  • Jobber
  • Google Calendar
  • Outlook
  • CRM
  • SMS
  • Payments

Common integration options — availability confirmed during scoping.

Explore Voice AI for Trades

VOICE QA

Find the failures before your customers do.

A polished demonstration does not prove that a voice agent is ready for production. VoiceNiche tests complete customer journeys—including the actions that happen after the agent speaks.

Happy path

PASS
Expected action
Booking created for requested slot
Observed action
Booking created
Severity
None
Root-cause category
—

Illustrative Voice QA report

Production-readiness scorecard

suite: dental-inbound-v4

  • Task completion92PASS
  • Knowledge accuracy74WARNING
  • Policy compliance88PASS
  • Tool-call accuracy61FAIL
  • Escalation accuracy69WARNING
  • Latency90PASS
  • Interruptibility94PASS
  • Conversation quality96PASS

Overall readiness: not ready

Two critical failures override the average. An agent that sounds excellent but creates the wrong booking cannot pass.

Illustrative Voice QA report

We can test an agent we did not build

Voice QA is vendor-neutral. If you already run an agent — in-house or on another provider's platform — we test it independently and report what we find, including the failures that only appear once a real telephone line, a real calendar and a real CRM are involved.

Every finding comes with the recording, the transcript, the expected action, the observed action and a severity rating. We separate agent faults from integration, telephony and provider faults, so the fix lands with the right team.

Test Your AgentHow Voice QA works

HUMAN ESCALATION

AI when it can help. Humans when they are needed.

The decision to hand over is not an admission of failure. It is the part of the design that makes the rest of it safe to run.

Decision point

Can the AI safely resolve this request?

Yes

Complete the action

Do the work

Book, reschedule, write the record, send the confirmation.

Confirm the outcome

Only after the action actually completed — never before.

No

Is it urgent?

Urgent — transfer now

Warm transfer, or on-call routing outside hours.

Not urgent — capture it

Create a callback, update the CRM, notify the right person.

Included as standard

Human transfer, recordings and transcripts are not premium extras. They are the trust and safety foundation of the service.

  • Warm transfers with full context
  • Department routing
  • Emergency and on-call routing
  • Fallback numbers if a transfer fails
  • Callback queues
  • Low-confidence escalation
  • Supervisor escalation
  • Complete handover notes, not a cold restart

THE VOICENICHE ECOSYSTEM

The infrastructure for reliable business Voice AI.

The managed service is what you buy today. It sits inside a wider architecture we are building out — and every part below is labelled with what it actually is right now.

Operational flow

  1. Caller

    Inbound or scheduled outbound

  2. AI Voice Agent

    Understands, qualifies, responds

  3. Voice Gateway

    Checks the action is permitted

  4. Business actions

    Book, write, notify, transfer

  5. Your systems

    CRM · calendar · payments · your team

Voice QA

Tests the complete journey — before launch and after every change.

Compliance & Governance

Governs recording, consent, retention, access and auditability.

Voice Intelligence

Analyses outcomes and feeds improvements back into the agent.

Voice Platform

The control layer for configuring, monitoring and improving it all.

INTEGRATIONS

The call is only valuable when the work gets completed.

A summary email is not an outcome. The agent is connected to the systems where the booking, the record and the follow-up actually live.

Calendars and booking

  • Google Calendar
  • Microsoft Outlook
  • Calendly
  • Dental booking systems
  • Industry-specific scheduling systems

CRM and customer records

  • HubSpot
  • GoHighLevel
  • Salesforce
  • Pipedrive
  • Zoho

Field service

  • ServiceM8
  • Jobber
  • Comparable job-management tools

Automation

  • Zapier
  • Make
  • n8n

Communications

  • Twilio
  • Telnyx
  • SMS
  • Email
  • WhatsApp

Payments and accounting

  • Stripe
  • Payment links
  • Xero
  • QuickBooks

These are common integration options, not a list of live connectors or official partnerships. Feasibility depends on your specific system, plan and API access, and we confirm what is possible during scoping rather than promising it upfront.

Discuss an integration

ROI CALCULATOR

Use your own numbers, not ours.

Every assumption below is yours to change. The methodology is shown in full, and the result is an estimate — not a forecast, a promise or a guarantee.

%
£
%
%
£/mo

Estimated monthly picture

Missed calls
72
Enquiries recovered
43
Customers recovered
15.1
Recovered revenue
£4,234
Answering-cost difference
-£199

Estimated monthly net value

£4,035

Indicative annual value £48,415 · Suggested plan: Professional

How this is calculated
missed_calls = calls_per_month × missed_call_percentage
potential_recovered_customers = missed_calls × recovery_rate × conversion_rate
potential_recovered_revenue = potential_recovered_customers × average_customer_value
estimated_net_value = potential_recovered_revenue + cost_difference − plan_cost

Plan cost is already deducted through the answering-cost difference line. Customer lifetime value is deliberately excluded.

These figures are estimates based on assumptions you control. They are not a forecast, a promise or a guarantee of results.

See this on your own calls — Book a Demo

PRICING

Clear pricing. Managed delivery.

A monthly plan with an included minute allowance, plus setup. Implementation, testing and ongoing optimisation are the service — not an upsell.

  • Starter

    £299per month

    For sole traders and small teams that need dependable call answering and lead capture.

    • One voice agent
    • One telephone number
    • Up to 300 included minutes
    • Inbound call handling
    • Lead capture
    • SMS or email summaries
    • Human transfer
    • Recordings and transcripts
    • Basic reporting
    Choose Starter
  • Recommended

    Professional

    £599per month

    For businesses that need booking, workflows and deeper integration.

    • Everything in Starter
    • Up to 800 included minutes
    • Calendar or booking integration
    • CRM integration
    • Custom call journeys
    • Emergency or priority routing
    • Monthly optimisation
    • Enhanced reporting
    Choose Professional

  • Business

    £1,200per month

    For larger teams, multiple workflows or higher call volumes.

    • Everything in Professional
    • Up to 2,000 included minutes
    • Multiple agents or departments
    • Advanced routing
    • Outbound follow-up where legally permitted
    • Multiple integrations
    • Voice Intelligence reporting
    • Priority support
    Choose Business

  • Enterprise

    Customquoted on request

    For multiple locations, advanced governance, custom environments or specialised requirements.

    • Multi-location deployments
    • Advanced governance and approval workflows
    • Custom environments
    • Bespoke integrations
    • Named delivery contact
    Talk to us

Setup

Setup from £499

More complex implementations are quoted separately.

Beyond the allowance

Overage from approximately £0.50 per minute

We flag unusual usage rather than letting a bill surprise you.

Enterprise

Priced on request

Multiple locations, advanced governance or custom environments.

Indicative pricing. Final terms are confirmed in writing before any agreement.

VOICE QA

Production-Readiness Audit

Independent testing of an existing Voice AI agent. Priced separately from the managed service, and available whichever platform your agent runs on.

Quoted according to test scope

  • Defined customer journeys
  • Real-world scenarios
  • Recordings and transcripts
  • Business-outcome scoring
  • Integration verification
  • Severity-ranked findings
  • Recommendations
  • One agreed retest
Request a Voice QA Audit

EVIDENCE

What VoiceNiche measures.

We have no customer case studies to show you yet, and we are not going to invent any. What we can show you is exactly what we measure and report on, so you can judge the service on its methodology.

Monthly outcome report

account: example-practice

Calls answered
Every call, including out of hours
Calls completed
Reached a defined outcome
Bookings created
Written into the calendar or system
Qualified leads
Captured against your qualification rules
Human transfers
Split by reason, not just count
Failed actions
Where the agent could not finish the job
Response latency
Measured on real telephone routes
Integration success
Did the write actually land
Journey completion
End to end, not turn by turn
Changes made after QA
What testing caused us to fix

Example report structure — no figures shown, because no customer data is being represented

SECURITY & GOVERNANCE

Deploy Voice AI without losing control.

Recording, consent, retention, redaction, access and approval are all configurable, and are agreed with you before launch rather than assumed.

Disclosure and consent

Callers should know what they are speaking to and what is being kept.

  • AI disclosure
  • Recording disclosure
  • Consent workflows
  • Outbound-call controls

Data handling

What is stored, for how long, and what is removed automatically.

  • Recording controls
  • Retention policies
  • Automatic deletion
  • PII detection and redaction
  • Customer-data isolation
  • Training-data controls

Access and accountability

Who can see what, and what happened to it.

  • Access controls
  • Audit logs
  • Recording-access history
  • Approval workflows
  • Data export
  • Deletion requests

What we do not claim

Several things routinely appear as badges on Voice AI websites without evidence behind them. Until we can supply documentation, we do not display them — and you should ask any supplier who does to show you theirs.

Read our security position

FAQ

The questions owners ask first.

Make every customer call count.

Hear how a managed VoiceNiche agent could answer, book and follow up for your business—or ask us to test the agent you already operate.

Hear the AIBook a Demo
Test Your Agent →